Privacy Policy

WiseWay Taxi LLC is a taxi service based in Keene, New Hampshire, serving Keene and the Monadnock region. This policy covers wisewaytaxi.com, the WiseWay Taxi app installed from that site, and the rides we arrange through them. If you have a question about your information, email us — the address is at the bottom of this page.

• Booking details. Your name, phone number and email address, your pick-up and drop-off addresses, the pick-up date and time, the number of passengers, and any notes or special requests you add. If you book by phone, our dispatcher types in the same details and records that the request came by phone.
• Chat messages. What you type into live chat and the replies. Your first replies may be drafted by an automated assistant; a team member can join the conversation and take over at any time.
• Ride tracking. For a confirmed ride we can send you a private link that shows your assigned driver’s position on a map while they are on the way or have picked you up. Each link carries a long, unguessable code, stops working about 24 hours after your pick-up time, and will not show a position that has not refreshed within the last minute.
• Driver location. Collected from the driver’s own device only while they are on a ride assigned to them, and only after they allow location on that device.
• Payment. You pay in the vehicle by cash, or by card or phone tap. Card payments are handled by Square. We do not see or store full card numbers.
• Technical information. Our hosting, database and email providers record standard technical details such as IP address, browser type and which pages were requested.

We use your information to:

• arrange, confirm and complete your ride;
• send your confirmation email with the pick-up time, driver name and tracking link;
• tell you about changes to a ride, and contact you if we cannot find you at pick-up;
• keep records for accounting, insurance and any dispute;
• answer questions and handle complaints; and
• keep the service running and secure.

We do not sell your information, and we do not use it to show you adverts or to build a profile about you.

• Our staff — through the dispatch dashboard, for the rides they handle.
• The driver assigned to you — they see that ride’s pick-up, drop-off, phone number, passenger count and notes.
• Our service providers — who host the site and database, deliver our emails, process card payments (Square), show the map on your tracking link (Google Maps) and draft the first chat replies.
• Anyone you send your tracking link to — the link shows only the driver’s position, not your name or address.

Booking records stay in our dispatch dashboard while the ride is arranged and afterwards for business and accounting purposes. Tracking links expire on their own, about 24 hours after your pick-up time, and driver location stops being shown as soon as the ride ends or the driver stops sharing it. If you ask us to delete your details, we will — unless we have to keep them for a legal or accounting reason.

Email us and ask to:

• see what we hold about you;
• correct anything that is wrong;
• delete your details;
• stop receiving a confirmation email or other messages; or
• have your ride arranged without a tracking link.

A tracking link is always optional — your ride works the same without one. You can close live chat at any time.

• Tracking links use a long random code that cannot be guessed, and are sent only to the customer for that ride.
• The dispatch dashboard is open only to staff accounts, and the driver screen shows a driver only the rides assigned to them.
• Card details stay with Square, and we do not store them.
• The live chat page does not let visitors read other people’s conversations.

Our service is arranged by adults. We do not knowingly collect information from children under 13 — a child travels with the adult whose booking it is.

We may update this page as the service changes. The “last updated” date at the top shows when it last changed, and the current version is always the one published here.